Welcome to 
J.C. Allen Contracting L.L.C. 

Home improvement, handyman, lawn care, landscaping

Handyman Services - Appliance Repair - Property Maintenance

724.730.3858

Effective 10/19/17

  
TERMS AND CONDITIONS
The terms and conditions outlined in this document shall apply to all services performed by J.C. Allen Contracting, a Limited Liability Company (hereby referred to as “Contractor”). Any person(s) such as individuals, entities, governing bodies or the like (hereby referred to as “Customer”) using any of our services, website, visiting any page(s) online we advertise on implies consent to the terms and conditions listed in this document. These terms and conditions may be changed or updated at any time and for any reason by Contractor without notification to Customer(s).

PRIVACY POLICY
   Personal identification information
We may collect personal identification information from Users on our website (or affiliates sites) and/or customer(s) in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users and or customer(s) may be asked for, as appropriate, name, email address, mailing address, phone number. Users and or customer(s) may, however, visit our Site (website) anonymously. We will collect personal identification information from Users or customer(s) (whether on our website, affiliated sites, in person or over the phone) only if they voluntarily submit such information to us. Users and customers can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site and or service related activities.

   Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

   Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
J.C. Allen Contracting L.L.C. may collect and use Users and customer(s) personal information for the following purposes:
 - To run and operate our Site (website and database)
           We may need your information display content on the Site correctly.
 - To improve customer service
               Information you provide helps us respond to your customer service    requests and support needs more efficiently.
 - To personalize user experience
               We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our     Site.
 - To improve our Site
               We may use feedback you provide to improve our products and         services.
 - To send periodic emails
                      We may use the email address to send User information and updates                  pertaining to their order. It may also be used to respond to inquiries,   
                      questions, and/or other requests.

   How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

   Sharing your personal information
We do not sell, trade, or rent Users and or Customers) personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

   Electronic newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

   Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

   Changes to our privacy policy and terms and conditions
J.C. Allen Contracting L.L.C. has the discretion to update this privacy policy and or terms and conditions at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using our website or any of our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or any of our services. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about our Privacy Policy and or terms and conditions, the practices of our site, your dealings with this site or any of our services please contact us.

RECURRING SERVICES
Recurring Services are any service(s) that are performed regularly to keep up with the overall maintenance of a property or building. Example: lawn care

Services shall be automatically scheduled one week in advance so long as the customer(s) has paid in advance no less than one week prior to service performed or the prepaid balance in customer(s) CPA reflects available funds. If for any reason payment has not been received according to Contractor's payment policy, the service shall not be scheduled for the following week and no work shall be performed. It is the responsibility of the customer to notify Contractor no less than 24 hours prior to scheduled service(s) for any cancellations. If customer fails to cancel a scheduled service(s) within the allotted time, scheduled service(s) shall still be performed and the payment shall be processed normally.

Some services rely on certain weather conditions. If, for any reason, Contractor is not able to perform scheduled service(s), Customer will be notified according their preferred methods and the service(s) shall be moved to the next available time slot.

PAYMENT POLICY
In order to keep everything operating smoothly while meeting our customer service goals, we have implemented the following payment methods and procedures. Contractor accepts various forms of payment including: checks, cash, and most major bank cards including: MasterCard, Visa, Discover, and American Express.

For all recurring service – Prepaid payment(s) are required before any service(s) shall be performed.
Payments for recurring services – Must be received no less than one week prior to service(s) performed.(Exception is for repair and/or maintenance service(s) see service policy.)
Customer Prepaid Account – Customer may use their account to help pay the total or a portion of the total price for any recurring, repair and/or maintenance services. See Customer Prepaid Account section.

Customer Prepaid Account (CPA)
This is an in-house program designed in conjunction with our payment policy for customer(s) who choose to “pay ahead” more than one week for recurring services. Customer may also use this account to pay for repair and maintenance services so long as funds are available. Customer may use any available funds to pay for service(s); however, the difference must be paid whether by cash, check, or bank card prior to work performed. Exceptions to this policy see “Service Policy.”

Customer understands that Contractor is not a bank and all funds provided by customer do get deposited directly into Contractors Business Account provided by and maintained by an authorized banking institution and all funds shall be subject to the banking institutions liability. In order to maintain a high reputation, Customer may, at any time, request a statement detailing the remaining balance in the account.

Commercial Customer
Any Customer that owns, operates, or conducts a business wishing to use Contractor's services and/or requires a thirty day payment period shall, at the discretion of Contractor, submit a request form and/or volunteer for a background and/or credit check. Contractor has the right to reject requests at our discretion. Contractor has the right to terminate any business relationship at any time for any reason.

SERVICE POLICY
All work shall be conducted in a professional manner in accordance with industry standards and ethics. Contractor must have written authorization from Customer in order to perform any services. Customer may authorize service by signature (electronic or otherwise), text and/or email. Any authorization from Customer(s) by any means binds them to these terms and conditions.

            Termination of service
Either party may terminate any agreement(s), at any time and for any reason with the other unless otherwise stated in and/or on another agreement(s). The terminating party must notify, in writing, whether by email or a letter for termination to be valid. If Customer permanently terminates relationship with Contractor and has setup a CPA, Customer is subject to a 90 day waiting period before funds may be returned. Contractor has the right to not issue any funds to terminating Customer if the Customer has any outstanding balances.

Diagnostic and Service Calls
If Customer(s) calls Contractor at any time and/or for any reason to perform any service then Contractor shall have the right to charge Customer with a service call. A diagnostic charge may be charged on top of the service call and is left to Contractor's discretion.

Service requests and recurring services
Any requests for service whether it be repair, maintenance, or recurring shall be issued a work order or invoice. All work orders or invoices must be authorized prior to work being performed. Requests can be submitted in a variety of ways including but not limited to: electronic devices like phones or tablets, email, website forms, and many other avenues. Customer(s) that request services that do not fall into our “standard” or “flat rate pricing” system shall require a “quote” or a “bid proposal” to be written and submitted.

            Service Request Submission Methods
Customer(s) who wish to use Contractor's services have a variety of ways to submit a service request. Customer(s) may use our website or affiliated sites to submit a request, they may email us directly, they can contact us by phone or third party smart device applications, by mail, and more.

Any work expressed in this service policy may be paid by using your ( CPA). Repair services typically can be estimated accurately prior to work being performed. Any service that has been prepaid for by your CPA and/or other payment methods and falls under our “unforeseen work” clause shall also be subject to an “additional work” or “change order” form and shall have the funds credited towards the repair and the difference billed to Customer at a negotiated time.

            Standard and Flat rate pricing
Contractor normally uses a standard and or flat rate pricing system for services that are calculated based upon contractor's bottom line, skill sets, and various other variables. Pricing and services are subject to change at the discretion of Contractor for any reason at any time. Customer(s) can view these prices and services using any electronic device that supports third party applications, online capabilities, email requests and by calling our office.

Third party application(s)
Contractor uses application(s) to help provide the best possible customer service. Such applications may include companies like “HouseCall” which allow Customer(s) to “shop” and “book” services directly using their smart devices.

Bid Proposals and quotes
Any service request that requires a bid, bid proposal, quote or estimate shall be valid for a period of 30 days from date submitted, unless otherwise specified.

            Workmanship handyman services
All work will be completed in a professional manner according to industry standards and practices. Any alteration or deviation from the aforementioned specifications and or drawings will be executed only upon written orders on either an "additional work" or "change order" form and will become an extra charge over and above the stated contract or proposal price.

All agreements are contingent upon accidents or other delays beyond our control. The owner is to carry fire, hurricane, and other necessary insurance. Our workers are covered by Everette Cash Mutual Insurance Company.

Warranty
Contractor will repair, free of charge, defects in workmanship performed under a Bid Proposal (Proposal) for one year (365) days. Warranty is for labor only, and does not apply to materials or material failure, manufacturers recommended use or customer negligence, normal wear and tear, acts of God, or a change in the Customer's mind. Warranty becomes effective when the complete payment has been credited to J.C. Allen Contracting L.L.C. account. Warranty work does not extend the original warranty period. Incomplete payment or separate payment made to the craftsman, for any reason, voids the warranty. J.C. Allen Contracting L.L.C. has the right to refund a portion of the cost in lieu of work completion or warranty work. Warranty work is to be performed by the original craftsman, if available. If the Customer or Customer's contractor modifies work performed by J.C. Allen Contracting L.L.C. in any way, the warranty is void. Neither the warranty nor the Proposal is transferable. All claims must be accompanied by original contract.

Certain work is excluded from warranty including, but not limited to, caulking, grouting, drywall cracks, blocked plumbing, roof repairs, gutter guards, and leaks of any type unless the unit is replaced ( for example, a faucet).

Estimates
Estimates are usually for labor only and do not include materials. If materials are supplied by J.C. Allen Contracting L.L.C., manufacturer’s warranty will apply to the material. Customer may supply materials or may request J.C. Allen Contracting L.L.C. purchase and transport materials. J.C. Allen Contracting L.L.C. reserves the right to approve Customer supplied materials. Customer must approve all material supplied by J.C. Allen Contracting L.L.C. Prior to use. Customer agrees to reimburse J.C. Allen Contracting L.L.C. for all materials purchased or supplied, plus a markup of 40% unless such material is included in the Proposal. Materials may include but are not limited to: consumable tools
(like sandpaper), tool rental, delivery charges, dump fees, etc. J.C. Allen Contracting L.L.C. provides no warranty on materials and reimbursement for any materials will be made under any circumstances. If materials are found to be defective due to no fault of J.C. Allen Contracting L.L.C., additional cost may be required to replace the defective materials.

Material
All selections relative to style, color, texture, etc. are the sole responsibility of the Customer. J.C. Allen Contracting L.L.C. does not guarantee matching of existing paint, stain, tile, caulk, grout, texture, brick, mortar, etc.

Paint
Unless otherwise stated on Proposal, estimate is for one coat of paint only.

Logistics
Permits, utility flagging, and debris removal are the sole responsibility of Customer unless otherwise stated on the Proposal.
All changes to the Proposal must be made in writing and initialed by the Customer. If hidden problems are discovered during the job, the craftsman will stop all work and rebid the job. If rebid is required, no work will continue until Customer agrees to the additional work in writing and change is initialed by Customer.

Service Packages
Contractor has the right to offer certain service packages on select recurring services. Each service package may come with its own terms and conditions but will still be subject to the terms and conditions in this document.

Legal
Proposals, Quotes, Bids, or any other prices given to Customer(s) are valid for 30 days unless otherwise stated in writing on the estimate sheet given to Customer(s) and are based on craftsman assigned to do the work. Another Proposal will be required if the craftsman is unavailable for any reason. If the craftsman's association with J.C. Allen Contracting L.L.C. terminates or he becomes unavailable or the Customer requests a different craftsman, either the Customer or J.C. Allen Contracting L.L.C. may cancel the contract, and payment will be due based on the work completed.

If any disputes other than nonpayment by the Customer arise and are not resolved, the Customer agrees to use binding arbitration. The prevailing party agrees to pay all collection fees, legal fees, and court costs resulting from any dispute between the parties.

This warranty supersedes all other previous agreements, and advertisements, written or oral. There are no other warranties/guarantees expressed or implied and there is no liability for consequential damages of any kind.

Any representations made by the craftsman other than those set forth on this Warranty are hereby disclaimed by J.C. Allen Contracting L.L.C.

Customer's signature by job(s) authorize craftsman to begin work. Payment in full is due at completion of work authorized under the Proposal. Signature on Proposal indicates customer has inspected and accepted quality and completion of all work performed. A surcharge of $25 will be assessed on all returned checks.

Terms and conditions subject to change at anytime, for any reason, by J.C. Allen Contracting L.L.C. and Customer's signature bind them to terms and conditions at time of contract.